CVE-2020-1777 Vulnerability Details

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CVE-2020-1777 Metadata Quick Info

CVE Published: 15/10/2020 | CVE Updated: 17/09/2024 | CVE Year: 2020
Source: OTRS | Vendor: OTRS AG | Product: OTRS
Status : PUBLISHED

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CVE-2020-1777 Description

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

Metrics

CVSS Version: 3.1 | Base Score: 4.3 MEDIUM
Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N

l➤ Exploitability Metrics:
    Attack Vector (AV)* NETWORK
    Attack Complexity (AC)* LOW
    Privileges Required (PR)* NONE
    User Interaction (UI)* REQUIRED
    Scope (S)* UNCHANGED

l➤ Impact Metrics:
    Confidentiality Impact (C)* LOW
    Integrity Impact (I)* NONE
    Availability Impact (A)* NONE

Weakness Enumeration (CWE)

CWE-ID: CWE-200
CWE Name: CWE-200 Information Exposure
Source: OTRS AG

Common Attack Pattern Enumeration and Classification (CAPEC)

CAPEC-ID:
CAPEC Description:


Source: NVD (National Vulnerability Database).