Security Fatigue Could Put Business at Risk

The relentless march of security breaches may cause some individuals to drop their guard, but theres more to the story than that.

When the news is filled with stories of one disaster after another, responders talk about compassion fatigue to explain why people seem to care less about the loss with each succeeding event. So, with stories of data breaches affecting millions of records in the news, is it possible for consumers and employees to suffer security fatigue in ways that have an impact on their behavior?
Gary Davis, McAfee’s chief consumer security evangelist, says
security fatigue
may be responsible for some behavior, but its not a complete explanation. I read a report that talked about optimism bias. People always tend to believe its not going to happen to them — it will happen to their neighbor, so they dont have to be very proactive, Davis says. Its the case of its not going to happen to me versus theres too much going on.
One of the factors contributing to a lack of urgency is ignorance about just how much pain is involved when an identity is stolen, Davis suggests. I dont think people truly grasp just how painful it is to unwind something thats pretty far gone down a path. Thats what people need to think about when theyre thinking about protecting their identities, he explains.
Given the individual lack of action, organizations may have to
step up their efforts
to protect their customers and employees, Davis says. With things like GDPR, there will be a more concerted effort for businesses to be more mindful, he says.
But the impetus to protect individual personal data is not simply regulation-driven. As the traditional network perimeter has dissolved, its become more important for organizations to extend their technology and expertise to employee, partner, and customer devices in order to protect corporate assets. We need a much stronger sense of collaboration and education for what you need to be doing to make sure you dont put yourself or your company at risk, Davis says.
What suggestions should the enterprise be making to customers and employees to help them keep both their own and enterprise data safe? Davis has a list of bare minimum steps he thinks every organization should suggest:
Apply patches and updates to the router, PC, and connected devices. If individuals do that, then theyre doing something well.
Stay informed and educated. Phishing is a good example. There are simple things an individual can do to see whether a message or website is phishing.
Have active antivirus on the smartphone and PC.
Use freely available website reputation tools. Theyll block access to a known-bad website.
Use a password manager. This could lead to both stronger passwords and the end of credential cascades in which a threat actor gets one password and gains access to dozens of websites.
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Security Fatigue Could Put Business at Risk